Questions about rewards

If you would like your message to be sent to PAYBACK customer services, please enter your query again using the following contact form only:

Your customer account can only be viewed by the PAYBACK customer service team. Due to data protection regulations and for security reasons, you will need to log into your points account on If you have forgotten your customer number or are unable to log in on, please telephone the PAYBACK service center on +49 (0)89 540 20 80 20 (from German landlines; cellphone charges will vary).

 If you call this number on weekdays (Monday to Saturday) between 8 a.m. and 8 p.m., you can speak to a dedicated service employee who will be happy to help solve your problem. 

Thank you for your cooperation.

Please fill in the returns form that was enclosed with your delivery, and send the faulty reward to the following address: 

cadooz rewards GmbH
 c/o PVS Verlags-Service GmbH,
 Boschstr. 2
 68753 Waghäusel

Please refer to our terms and conditions for what to do in this case.

If you have technical questions about your reward, please contact the relevant manufacturer.