You might be able to find the answer to your question in the general FAQs. If not, then contact us using the contact form.
If you have questions about ordering rewards through PAYBACK, please contact PAYBACK’s customer service department directly.
If you have sent a message and want it to be received by PAYBACK’s customer service department, we ask that you send this message again using only this contact form:
Only PAYBACK’s customer service department has access to your customer account. To comply with data protection regulations and maintain security, you are required to log onto your points account at www.PAYBACK.de. If you don’t know your customer number anymore or if you can’t log onto payback.de, please call the PAYBACK service center at +49-89-540-20-80-20 (German landline; cellular costs may vary).
When you call this number on business days (Monday through Saturday) between 8 a.m. and 8 p.m., you will reach a customer service employee who will be happy to help solve your concern.
Please accept our apologies for any inconvenience.
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Decide for yourself which types of cookies and similar technologies we use. For more information about individual cookies and similar technologies, please refer to our Data Privacy Data Privacy Statement.
Essential cookies guarantee functions that enable the intended use of our website. Only cadooz GmbH has access to these cookies (known as “first-party cookies”) and uses them to ensure the navigation of our website or access to secure areas of the website, for example. Your consent is not necessary for the use of essential cookies.
Essential cookies cannot be deactivated via cookie settings. You can always deactivate cookies in general in your browser.
We, and third parties, use analysis cookies in order to better understand the use of our website and to improve our service.
With the aid of these cookies, we can calculate site traffic and the effect of certain pages of our website, as well as
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We also use these cookies to make it easier for you to use our site and also to provide support.