I have a question about the delivery of my bonus product
Gift cards
We mainly offer online gift cards. These are e-mailed to you using the address that you provided when you ordered. Gift cards in a credit card format, for example gas station cards, are delivered by Deutsche Post. Are you a business customer and have ordered a large volume of BestChoice/DriversChoice gift cards? Then we will send them through UPS.
Rewards
We contract DHL or a courier for shipping depending on the size of the package.
Delivery status
You can view the current status of your order’s delivery here. You will need your order number for this. If you do not have your order number available, you can find help here.
Shipping time
If you ordered a gift card by redeeming a universal code (BestChoice code, Home & Living code, or similar), it is usually sent out within three hours after you place your order.
If you bought a gift card and paid by credit card, it is usually sent out within three hours after you place your order.
If you bought a gift card and chose to prepay by bank transfer, it is sent out after we receive the bank transfer in our account (usually within three business days).
If you ordered a gift card by redeeming PAYBACK points, the gift card is usually made available on the next business day. The gift card ordered is provided directly within your PAYBACK account.
If you were offered a gift card as a bonus (e.g., for referring friends for a magazine subscription) and have questions about the gift card’s shipment, please contact the bonus awarder directly.
Please also always check your e-mail account’s spam folder.
The shipment of rewards usually takes place within one week after placing the order. You can check your lifetime status here.
Period exceeded? Then please contact us via the contact form.
You only need to print out your gift card if you plan to redeem it at a physical store. To redeem a gift card at a store, often you only need to save the gift card digitally, e.g., on your smartphone, and present it electronically. We are offering the Wallet function for this for a growing number of gift cards. To use this function, view your gift card using a mobile device.
To print out your gift card, click on the link in the e-mail and do the following:
1. Click on the red PDF field or the gray printer symbol.
2. Your gift card will open in PDF format. You can print it by clicking on the printer symbol at the top right.
If you cannot find an answer to your question, please contact our customer service team using our contact form.
You can call us from 9 a.m. to 6 p.m. Monday through Friday at: +49-40-271-482-0