Name: Julia Meseke
Position: Head of Customer Care
With cadooz since: 2009

I’m Julia, and I’ve been part of the cadooz family since 2009. I started in Fulfillment over 11 years ago. I moved to Sales Support after about 2 years and have been in charge there for the last few years.

Last year, I took on another challenge which put me in charge of the entire Customer Care operation. As Head of Customer Care, I am responsible for the B2C and B2B Customer Care teams as well as Fulfillment. This means I handle everything that has to do with our customers, service providers and my teams. 

We have all faced up to many pandemic-related challenges over the past year. The working world is no longer about crowded offices and meeting rooms, but home offices and video conferencing. At first, this adjustment certainly took time for many companies. It was no different at cadooz: we also had to figure out how to fully work together, communicate and, above all, maintain our team spirit when all our colleagues were working from their home offices. 

Last year, we learned how to organize, communicate and even sort out digital onboarding of new cadoozies using the Microsoft Teams chat tool. We had one or two technical challenges to overcome as well, but have now fully incorporated working digitally.

Like many, I have spent a lot of time working from home the last few months, and missing being close to my family. This has had me thinking seriously about moving back to my hometown in Lower Saxony. I had already been thinking about moving for a while. The main downside, though, was that I would have had to leave cadooz.

I love my work at cadooz and I wanted to stay, so I have always chosen cadooz in the past rather than moving. However, the pandemic has heightened this longing to move. 

That’s why I'm even more delighted now that cadooz has offered me the opportunity to continue working completely remotely. So now, my relocation dreams can become reality. I will move later this year, but still remain part of cadooz. I am enormously grateful that I no longer have to choose between cadooz and my hometown; now, I can have both. I am very much aware that this cannot be taken for granted and I see it as a significant mark of appreciation. 

I look forward to the next few years with cadooz.

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